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What is the proper humidity level to maintain cigars?Between 65 and 75 percent humidity (70 being optimum) How do I maintain the proper humidity in my humidor?To maintain proper humidification in your humidor, moisten the humidifier (humistat) - a sponge type of material in a vented case which mounts to some part of the humidor (usually the lid) - initially with a 50/50 mixture of 50% distilled water and 50% PG (propylene glycol) then monthly or as needed with distilled water. How long can cigars be stored for?Indefinitely. Some cigars have been maintained in perfect condition for 50 or 100 years. Does the size of the cigar affect the taste?Generally, larger ring size, diameter cigars are more flavourful. Longer cigars smoke cooler. What do the two numbers mean when applied to cigar sizes?They are the length and ring gauge (diameter). The length is measured in inches. The ring gauge is measured in units of 1/64th's of an inch. For example, a cigar that is called "8 x 48" is 8 inches long and 48/64ths of an inch in diameter. How long before I receive my order?Orders take 2-3 days to process and are shipped immediately thereafter Shipping to the USA or Canada takes 3-5 business days. International shipping takes 7-14 business days. How much is shipping?Shipping is a flat rate of $25 for anywhere in the world. This fee does not increase no matter now many cigars you buy. How do I know your cigars are authentic?We only purchase our cigars from Habanos S.A. We also offer our customers a money back guarantee if they are not satisfied for any reason. Will my cigars come with the box?Your cigars will come with the box if you have ordered an entire box of cigars or one of our variety packs of 20 cigars or more. How can I find the status of my order?You can sign in on our site using the username you were given when placing the order. You can also call one of our customer service representatives at 1-800-625-2049 who will be glad to assist you. Do you ship to the USA?Yes. We ship anywhere in the world including the USA. We ship to the USA every day with no issues. We also guarantee you will receive your order or will be reship another one out to you. The cigar that I want is not listed on your site, can you order it?We try to carry a wide variety of cigars but sometimes there is a brand we do not have. Please contact us at 1-800-625-2049 and we will gladly contact our suppliers and try to order it for you. How are your packages shipped?Our packages are shipped by Canadapost Expresspost service with tracking number. It will arrive in an unmarked package. How are your packages shipped?Your order will be packaged in protective packaging and shipped in an unmarked parcel. |
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